Refund policy
Return & Exchange Policy
We take great care in crafting and delivering every Dankforger product. However, if there's ever an oversight on our part, here's what you need to know.
What's Eligible for Return or Exchange
We accept return and exchange requests only under the following conditions:
- An incorrect product was delivered (does not match the item on our website or order confirmation)
- The product was damaged in transit
Please note: Each Dankforger piece is handcrafted by our artisans from concrete, making every product uniquely one-of-a-kind. Minor variations in colour, texture, shape, or size — including air holes, bubbles, or surface marks — are natural characteristics of the material and not considered defects. These are ineligible for return or exchange.
If your package appears tampered upon delivery, do not accept it. Return it to the delivery person before signing the Proof of Delivery (POD).
Return Window
All return and exchange requests must be raised within 48 hours of delivery.
How to Raise a Request
Email us at dankforger@gmail.com with the following:
- Order number
- Reason for return (damage / incorrect product)
- 2–3 photographs including:
- Product damage from multiple angles
- Product with all original packaging materials (bubble wrap, thermocol, cloth bag, cardboard)
- Outer parcel/carton in its original condition
The product must be unused and in its original packaging.
Exchange Process
Once your request is approved, choose one of the following:
Option A — Standard Exchange Ship the product back to us. Upon receipt and quality inspection, we'll reimburse your shipping charges and dispatch a replacement or product of equal value within 7–10 working days.
Option B — Urgent Replacement Mention urgency in your email. You keep the damaged product; we'll ship a replacement immediately. A packaging and shipping fee of ₹100 applies.
Refund Policy
We do not offer monetary refunds. Items purchased are not eligible for refund under any circumstances, including change of mind.